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Refunds

Can I cancel my order?
Once order is confirmed and payment is made, there will be strictly no cancellation, refunds or change of orders.
How Do I Collect My Pre-Ordered Purchases?
All Pre-Order items purchased at welovesupermom.com have to be collected at Asia’s Largest Maternity & Baby Expo from 30 Aug - 1 Sept 2019, 11am onwards at the respective Exhibition booths.

Please note that all Pre-Order and Starbuy Items purchased at Asia’s Largest Maternity & Baby Expo from 30 Aug - 1 Sept 2019 are non-refundable and non-exchangeable.
How Do I Know Which Vendor or Booth To Collect My Pre-Ordered Items?
The booth number would be indicated at the end of each product name on welovesupermom.com as well as within your electronic receipt.

For example: If your product name is Tiny Love Rocker Napper - RED (Booth: M07), the booth number is M07
What If I Can’t Collect My Pre-Ordered Items Between 30 Aug - 1 Sept 2019?
If you are not able to collect it in person, please send someone who can do it on your behalf with the necessary receipt print-outs and a copy of your NRIC. Failure to collect your items within the said dates means your items will be forfeited. Uncollected items are not refundable or exchangeable.
How Do I Return My Wrong/Damaged Item That I Pre-Ordered Or Purchased At SuperMom Baby Fair?
As all Pre-Ordered items have to be collected at Asia’s Largest Maternity & Baby Expo from 30 Aug - 1 Sept 2019, please check through the products upon collection at the respective Exhibition booths before leaving the venue.

For all Starbuy products, items would have to be paid for and collected at Asia’s Largest Maternity & Baby Expo from 30 Aug - 1 Sept 2019. Please check through the products after you have made payment at the respective Exhibition booths before leaving the venue.

  • If the product received is fundamentally different in nature from the product specified in the order
  • If you have received a faulty or damaged product
Please note that all Pre-Order and Starbuy Items are strictly non-refundable or exchangeable, therefore, it’s your responsibility to check the products upon collection between 30 Aug - 1 Sept 2019: