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PRIVACY POLICY

Your privacy is important to us. In accordance with Singapore Personal Data Protection act (“PDPA”), we exercise great care in handling the way personal data is used and shared; by seeking your permission before we collect or store any of your data.

Your visit to welovesupermom.com and SuperMom App, together with the submission of any personal details would indicate your acceptance of the terms described in the privacy policy. We may however, from time to time, modify these terms. Your continued use of after any modification would therefore, indicate your agreement to the new terms reflected.

If you have any comments, suggestions or complaints, please contact us through our Contact Us page.

PERSONAL INFORMATION

When you create a SuperMom account, or otherwise provide us with your personal information through the platform, the personal information we collect may include your name, delivery address, contact number, date of birth, gender, estimated delivery date, child’s date of birth and any other information relating to any individuals you may have provided through any forms of interaction with SuperMom and its authorised partners.

You must only submit information which is accurate and not misleading. We reserve the right to request for documentation to verify the information provided by you at any time.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

If you sign up for SuperMom using your Facebook or Gmail account or link your SuperMom account to any of such platforms, we may access information about you which you have voluntarily provided in accordance with the provider's policies and we will manage your personal data which we have collected in accordance with SuperMom’s privacy policy.

YOUR PERSONAL DATA MAYBE COLLECTED WHEN

Updating Your Personal Information

SuperMom endeavours to ensure that the personal information we hold is accurate, complete and up-to-date. You can update your welovesupermom.com account information via the members login or by writing in to us at hello@supermom.com.sg.

Be careful not to share your password with anyone. If you do share your password with others, you will be responsible for all actions taken under your account.

If your password has been compromised for any reason, you should immediately contact SuperMom and change your password. Always take precautions by logging off from your account and closing all browsers if you are using a shared computer.

Account And Giveaway Registrations

You become a member of welovesupermom.com once you have signed up for an account with us. SuperMom has a registration process through which you would have voluntarily signed up and gained access to members-only features, promotional giveaways, freebies and more – all exclusively found on welovesupermom.com. Your name, email address, telephone number, mailing address and other additional information would have to be provided during the registration process.

When you become a member of welovesupermom.com, you agree to exercise reasonable care in the security and maintenance of your own account information and be solely responsible for any changes or damages occurred due to negligence on your part in exercising due diligence on your personal SuperMom account.

If you would like to know how your personal information has been or may have been used by SuperMom and its authorised partners within the past year, please contact us at hello@supermom.com.sg. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.

Newsletter Subscription

In order to receive promotional or informational electronic marketing materials, your email address and other personal details such as name and estimated delivery date would be requested whenever you subscribe to our free e-newsletters. You may opt-out of receiving future mailings or cancel your subscription(s) at any time.

Contests And Promotions

When you enter a contest or take part in a promotion, we may ask for your contact details such as name, mailing address and email address. Should a third party sponsor the contest or promotion, that third party will have access to this information. These information is required in order to notify any winners and, where applicable, ship the winners' prizes.

Public Forums Or Social Media Platforms

Please note that any information disclosed in public forums or social media platforms becomes public information. Do exercise caution when deciding to disclose your personal information as any public platforms are open for users to interact with one another and SuperMom expects all its users to respect the rights of others.

Purpose Of Collecting Your Personal Data

We collect personal data in order to provide products and services that we deem might be useful to you. Your personal data allows for us to improve our products and services that will help to serve you better. Thus, the purpose of the collection of personal data may include but not limited to:

You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material.

Disclosure Of Personal Information

SuperMom will exercise caution and take reasonable effort to protect your personal data against unauthorised disclosure. Subject to the provisions of any applicable law, your personal data may be disclosed in the following situations but not limited to:

  • Processing, delivering, billing and collecting payment for purchased products through the platform, whether the products are sold by SuperMom or its authorised partners.
  • Facilitating your purchase with our affiliated service providers or third parties engaged to perform functions on its behalf. This can include payment processing, order fulfillment and shipment, updates on delivery status and more
  • Collecting feedback and updating you on changes on SuperMom and its authorised partners’ products and services, including but not limited to new promotions
  • In exceptional circumstances SuperMom may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.

Minor

If you are under 18 years old, you may use our website only with the involvement of a parent or guardian.

Use Of Cookies And IP Address

SuperMom also collects statistical information of a non-personal nature. Such data is collected automatically through cookies or web beacons, which allows us to measure the number of site visits, average time spent, page views and other useful statistical information relating to the access of welovesupermom.com. This method of collection will not allow you to be personally identified, as it contains only statistical information and is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.

You may however, configure your browser so that you are notified before a cookie is downloaded, or so that your browser does not accept cookies.

Cookies allow you to take advantage of some of SuperMom’s coolest services, and we recommend that you leave them turned on. If you intend to disable your cookies, simply refer to the “help” menu within your internet browser. Note that by choosing to disable the cookie function on your browser, some features on the website may not function, and your options may be limited.

SuperMom also collects internet protocol (IP) addresses to help identify problems with our server and for the purposes of system administration. This unique identifier allows us to identify repeated site visitors, help keep track of users’ shopping cart contents and to gather demographic information to better understand the types of consumers that are interested in our site.

Web beacons are small graphic images that may be included on our service and the platform. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

SuperMom's Right

You acknowledge and agree that SuperMom has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if SuperMom has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against SuperMom for the disclosure of your personal information in these circumstances.