THE HELP CENTER
Answers to your most frequently asked questions
Frequently Asked Questions
Shopping at Market Place
Shopping at Baby Fair
Pre-order Collection
Points Redemption
Special Promotions
Billing Term and Condition
Refund
purchased at Buy Now Price
Refund
purchased at Baby Fair Price
How do I become eligible for 2% year long cash back?
How do I place an Order?
What is Supermom Dollars (SM$)?
What does each order status means?
What are the different payment methods?
How do I cancel my order?
Can I prearrange the date I want to get the delivery?
If I place an order with items from different sellers, how will my shipping fee be charged?
Why do I see different shipping options for the same products?
How can I track my order?
When will I receive my order?
I have not received my item which was shipping using non-registered/registered mail. What am I supposed to do?
Why do I get an email from SuperMom saying that my shipping address is incomplete?
Will the delivery man contact me before attempting delivery?
How do I buy something from SuperMom Pre-order?
How do I use a promo code?
How would I know if my pre-ordered purchase has been successful?
How do I collect my pre-ordered items?
How do I know which merchant / booth to collect my pre-ordered items?
What if I can’t collect my pre-ordered items at the Baby Fair?
Can I get a refund or exchange for pre-ordered items?
How do I return my wrong/damaged item that I pre-ordered or purchased at SuperMom Baby Fair?
What are the type of points that i can redeem?
What products are available for redemption?
What are the terms & conditions for redemption?
If I do not want to redeem any items during the baby fair dates, what will happen to the points that I have accumulated?
How do I become eligible for 2% year long cash back?
What are the different payment methods?
How do I return my wrong/damaged item once the return request has been confirmed?
Will my return shipping fee be covered, when I shipped back to seller?
How long does it take to complete my Return/Refund Request?
How much will I be refunded if I used a promo code for my order?
How should I manage a non-receipt claim for my order?
Am I eligible for Return/Refund Requests?
What type of supporting documents should I attached with my Return/[Item] Request?
How to file a Return/Refund Request?
How Does The Refund Work?
What happens if I will like to make a Refund when a Promo Code is used during Baby Fair May 2020?
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