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THE HELP CENTER

Answers to your most frequently asked questions

What does each order status means?


Example #1

Order #xxxxx

Payment Completed
[Item]
Pending

You have sucessfully made payment for your order. The seller has received your order and your item(s) is pending to be packed.


Example #2

Order #xxxxx

Processing
[Item]
Pending

Your order is being processed at the moment. Your item(s) is (are) being packed by the seller.


Example #3

Order #xxxxx

Awaiting Shipment
[Item]
Ready To Ship

Your order is Awaiting Shipment. Your item(s) is (are) already packed and ready to be shipped.


Example #4

Order #xxxxx

Completed
[Item]
Shipped

Your order has been completed. Your item(s) is (are) has been shipped.