Answers to your most frequently asked questions

How do I return my wrong/damaged item once the return request has been confirmed?

Once the return request has been approved by the seller. Customers will have 3 days to return the item and provide proof of delivery with the delivery info (eg. delivery company/ tracking no./ Proof of shipment).

Customers will need to contact the seller directly for the seller’s return address. Customers can do so by searching for the seller’s store on the Website and send an enquiry to the seller directly.

If return is not shipped within the given timeframe, their request for refund would be automatically cancelled and funds would be released to the seller