Answers to your most frequently asked questions
Note: once your order has been shipped out, you will not be able to process the cancellation. You will only be able to cancel your order if your order status is under "Payment Completed" status.
a. Check on your order status via the dashboard. Click on your name at the top right hand corner of the screen and click “Dashboard”.
b. Click “My Orders”
c. You will be redirected to the following page. Click on the order that you wish to cancel. Example, Order ID 41004. Note: You will only be able to cancel your order if the status is “Payment Completed”.
d. You will be redirected to the following page. Click “Cancel”. You will be asked to provide reasons for the cancellation. Click “OK” once you are done.
e. Your order is cancelled. To check, you can click on the same order, click “View Invoice” and you will be able to see that it has been “Fully refunded”.