How can we help you?

Returns & Refunds

Return
How do I return my item?
Am I eligible for a return/refund request?
How do I file a return/refund request?
How do I return my wrong/damaged item once the return request has been confirmed?
Will my return shipping fee be covered?
How long does it take to complete my return/refund request?
What type of supporting documents should I attach with my returns?
What if the merchant fails to respond to me?
How can I submit a dispute if I don't agree with the merchant decision?
How should I pack the items for return?
Refund
How does the refund work?
How much will I be refunded if I use a promo code for my order?
How long is the refund process?
What happens to the sm$ credit in my wallet if I choose to do a refund?
Will my shipping fees be refunded?

Topics

Orders & Payment
Shipping Policy
Delivery
Return and refunds
Promotions
Supermom Dollars

Need help?

Can't find what you are looking for? Contact us through chat and we will assist you.

Hi, How can we help you?

Returns & Refunds

Return

Refunds
  • How does the refund work?
  • How much will I be refunded if I use a promo code for my order?
  • How long is the refund process?
  • What happens to the sm$ credit in my wallet if I choose to do a refund?
  • Will my shipping fees be refunded?

    • Topics

    Orders & Payment

    Shipping /
    Shipping Policy

    Delivery

    Returns/ Return Policy/
    Refunds

    Promotions

    Supermom Dollars

    Any other questions?

    You can contact our customer service agents via our SuperMom chat.
    You may also write in to us

    Email Us

    For urgent requests, please call our hotline at +6531384710 or +6531384453.
    Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.

    {{ snackbarText }}