Answers to your most frequently asked questions

Why do I get an email notification from supermom saying my shipping address is incomplete?

Please double check that you have input the correct mailing address.

If you find that you have keyed in the wrong address, please reach out to our customer service agents and we will rectify this for you.

If you have input the correct address but still received the following email, please also contact us so that we can assist you accordingly.

You can contact our customer service agents via our SuperMom chat. You may also write in to us via email at [email protected]. For urgent requests, please call our hotline at +6531384710 or +6531384453. Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.

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