Answers to your most frequently asked questions

Why did I receive a notification from supermom that my item is delivered when I have not yet received the item?

For such scenarios, please contact the merchant directly to enquire about your order’s shipping status. Kindly attach a screenshot of your invoice and the email notification.

a. To speak to the merchant, input the merchant’s store on the search bar on SuperMom’s home page.

b. Once on the search results page, select the merchant.

c. On the merchant’s homepage, you will find a speech bubble icon. Please select this.

d. Send your request to the merchant. Please remember to include your order ID as well as a screenshot of your invoice and the email notification.

If the merchant fails to get back to you within the given timeframe of 3 working days, you can contact our customer service agents via our SuperMom chat.

You may also write in to us via email at [email protected]

For urgent requests, please call our hotline at +6531384710 or +6531384453. Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.

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