Answers to your most frequently asked questions
When filing your request, kindly include the following supporting information and documents:
Wrong Fit (Change options e.g. size, color etc):
Please provide a screenshot of the item you have ordered and provide the image of the item you have received.
No longer want the item:
If you no longer want the item, please indicate the reason and and submit any supporting documents if any.
Defective or damaged item on arrival:
Please provide a photo image of the item you have received that shows the defective area and mark the area. Provide another close up photo image of the defect part if necessary.
Wrong Item Delivered
Provide a screenshot of your order and a photo image of the item that you have received.
Significantly different item (in size, color etc
Provide a screenshot of your order and a photo image of the item that you have received. If the item is different in size, please ensure the photo is taken with the item measured with a measuring tool.