Answers to your most frequently asked questions

What if I'm not at home when the package arrives?

You will be contacted by the courier on the day of the delivery. If you will not be at home at the given delivery schedule, you may request for your item to be left somewhere safe. Alternatively, a member of your household can receive the item on your behalf.

You may also contact the merchant directly to enquire about your order’s delivery schedule. the merchant fails to get back to you within the given timeframe of 3 working days, you can contact our customer service agents via our SuperMom chat. You may also write in to us via email at [email protected]

For urgent requests, please call our hotline at +6531384710 or +6531384453. Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.

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