Answers to your most frequently asked questions
You may contact the merchant directly to request them to send the correct items. You may follow these steps to contact the merchant Click Here .
When filing your request, kindly include the following supporting information and documents:
If the merchant fails to get back to you within the given timeframe of 3 working days, you can contact our customer service agents via our SuperMom chat. You may also write in to us at [email protected]. For urgent requests, please call our hotline at +6531384710 or +6531384453. Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.