Answers to your most frequently asked questions
Delivery of item orders that are placed with merchants are normally directly handled by them. Therefore, SuperMom would not be able to speed up the delivery.
Kindly contact the merchant directly if you wish to make any special delivery. Please note that different merchants have different delivery arrangements for orders that fall under them, so it is up to the merchant’s discretion to speed up the delivery.
a. To speak to the merchant, input the merchant’s store on the search bar on SuperMom’s home page
b. Once on the search results page, select the merchant.
c. On the merchant’s homepage, you will find a speech bubble icon. Please select this.
d. Send your request to the merchant. Please remember to include your order ID.
If the merchant fails to get back to you within the given timeframe of 3 working days, you can contact our customer service agents via our SuperMom chat. You may also write in to us via email at [email protected].
For urgent requests, please call our hotline at +6531384710 or +6531384453. Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.