Answers to your most frequently asked questions
You may contact the merchant directly to request for a swap of items. You may follow these steps to contact the merchant Click Here .
When filing your request, kindly include the following supporting information and documents:
If the merchant fails to get back to you within the given timeframe of 3 working days, you can contact our customer service agents via our SuperMom chat. You may also write in to us at [email protected]. For urgent requests, please call our hotline at +6531384710 or +6531384453. Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.