THE HELP CENTER

Answers to your most frequently asked questions

Am I eligible for a return/refund request?


You can make a request with the following reasons:

  1. Wrong Fit (Change options e.g. size, color etc)
  2. No longer want the item
  3. Defective or damaged item on arrival
  4. Wrong Item Delivered
  5. Significantly different item (in size, color etc)

Please note that Return/Refund Request is not guaranteed. Your request will be reviewed on a case-by-case basis by the seller. Please follow the following steps to consult the merchant regarding your eligibility for returns.

a. Log on to www.welovesupermom.com search for your merchant’s store on the given search bar.

b. Select the merchant’s store on the results page.

c. Once on the merchant’s homepage, you may select the ‘Chat Now’ button located below the header.

d. State your request and your order ID. You should also accompany your request with a screenshot of your invoice and pictures to support your request. This is especially important if you wish to return an item that was wrongly delivered or a damaged item.

You can also request for return/refund with sellers on the product page via the speech bubble icon located at the bottom left hand corner of your phone.

If the merchant fails to get back to you within the given timeframe of 3 working days, you can contact our customer service agents via our SuperMom chat. You may also write in to us at [email protected]. For urgent requests, please call our hotline at +6531384710 or +6531384453. Our hotline is open from Mondays to Fridays between 10 a.m. to 5.00 p.m.

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